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Costco timing4/6/2023 ![]() In 2019 Citibank claims that I elected to go paperless and therefore they sent my reward certificate via email, according to them. Costco should reconsider doing business with Citibank. The felon knows what we are up against, and again COSTCO CITI VISA won't help.Ĭoncerning The Costco Anywhere Citi Credit Card. We tried a demand letter from an attorney and it was ignored. ![]() $20, 000 lawyer trial fee to obtain $15, 000 and the merchant can declare insolvency and not pay. COSTCO CITI VISA didn't even provide documentation from the merchant this time.ĬOSTCO CITI VISA tells us to obtain a lawyer, yeah right. Oh come on, there wasn't enough time to send the merchant a new letter, let the merchant respond and then COSTCO CITI VISA notify us. The conditional credit still remains on our account. The only problem is we received another letter a few days later saying the merchant refused to return the money and had provided the documentation. They stated they also reported this credit to the credit bureaus. Then the dispute was closed and we got a letter saying sorry we can not help you in this matter and there is no need for further contact Then we suddenly get a new letter saying they are disputing $12, 100 (which is over 2 months later) and they gave us a $12, 100 conditional credit. COSTCO CITI VISA got it wrong and disputed $2, 500 instead of the $12, 100 and kept sending letters and emails saying they could not change the disputed amount. We told CITI we would pay $2, 500 for the 5 nights she was there before Mastermind Care Transferred her to another facility. She got 5 nights of housing and 3 days of counseling at most. Our adult daughter was to be provided 30 days and nights of treatment with housing for her Bipolar I. That should tell anyone there is a problem. We have been trying to dispute a $15, 000 payment since August for services not received and the dispute still hasn't been cleared up. Any information would be greatly appreciated.ĬOSTCO CITI VISA provides horrible service. ![]() Everything was fine before the whole citi bank transition thing and I want to know what I did to deserve the horrible customer service that they are providing and not even knowing what happened and whats causing all that delay. It has really been a nightmare and I want to know whose fault that is and who is responsible for all the hassle I'm going through and all the money and the benefits that I'm losing for not receiving the card and not being able to use the card. I had american express credit card through costco and that was the only card I used over there and I had no problems whatsoever and an awesome experience with customer service then my the end of april I received a letter saying that ill be receiving the citi card by the beginning of june and by mid june I won't be able to use the american express anymore and today kits the 12th of july and I still haven't received my card yet and I called the horrible customer service for citi bank more than 5 times and each time I stay on hold for at least 40 minutes before someone actually picks up and I go through the whole process of explaining that I haven't received the card yet and they would verify the address and say everything seems fine and they don't know why I haven't received it and they would tell me we would issue another card and you should receive it in 19 days and the same story has been going on for a month now and I still haven't received the card yet and they wouldn't even have the courtesy of apologizing or trying to trying to expedite the process so I would receive it faster saying oh we can't do that it was to be sent by regular mail. It has been nothing but a nightmare to me. I have been a loyal customer for costco for few years now and it's one of my favorite places to shop at or at least it used to be till the whole transition from american express to citi.
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